Shipping policy

This policy is applicable to the USA, UK, Canada, and Australia. It is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store, you agree to the terms outlined below.

Shipping Costs

We offer FREE shipping across our entire store on all orders.

Transit, Handling & Order Cut-off Time

In general, shipments are in transit for 5–10 days (Monday to Sunday).
The order cut-off time is 12:00 PM GMT (London).
Order handling time is 1–2 business days (Monday to Saturday).

Change of Address

We cannot change the delivery address once an order is in transit.
If you need to change the delivery address, please contact us within 30 minutes of placing your order at [aaurathreads@gmail.com].

Cancellations

If you change your mind before your order has been dispatched, we can accept cancellations at any time before shipment.
If your order has already been dispatched, please refer to our Refund Policy for further instructions.

Parcels Damaged in Transit

If a parcel is damaged in transit, please reject the parcel upon delivery and contact our customer service team.
If the parcel has been delivered without your presence, please reach out to our support team at [aaurathreads@gmail.com] for next steps.